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Tax Item value not being applied if creating a Sales Order any way other than via Customer Profile

edited Jul 26, 2022 3:55PM in Ask A Guru 6 comments

If we create a Sales Order from a customer profile, the TAX ITEM value does populate correctly, and the correct tax rate is applied for the customer.

However, if we create a Sales Order via Quick Access or any other method than through the Customer Profile, then Tax Item (ID: "taxitem") is not populating and tax is not applied.

What steps should we take to make creating a Sales Order via Quick Access or Transactions -> Sales -> Enter Sales Order, apply the correct Tax Item for the customer without breaking the working method via Customer Profile?

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