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printing a packing list long after a shipment is processed

edited Aug 18, 2022 7:58PM in Ask A Guru 6 comments

I have situations where the customer claims not to receive a packing list and requires a copy in order for them to receive the goods. We have been able to provide that, the last P/L emailed on 07-14-22, but since then we can print the packing list but the items shipped are no longer listed.

Attached is the P/L that was printed on 07-14-22 and the same P/L printed today:

Am I to assume that an update was made by NS?

If anyone has any answers, please let me know as soon as possible.

Many thanks,

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