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Return Items to Vendor

edited Sep 22, 2022 9:17AM in Ask A Guru 5 comments

Hi we have come across an issue where we have completed a drop ship sales order for 8 sorbent pads then the customer has realised they only needed 4 so they have returned 4 back to us. The issue is that we want to return these 4 spill pads back to the vendor and I believe when we do the return authorisation it does the receipt and fulfilment at the same time so the stock is correct but we need to do the Vendor Return Authorisation so we can offset the vendor bill credit but we can't fulfil anything as

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