Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Hello Community! Josh Maxwell, a User Experience Researcher for NetSuite Foundation has fun a question for you. Imagine for a moment that NetSuite had an assistant like Alexa or Siri. What would you ask of your NetSuite assistant? Use this survey link to share your top questions to the assistant.

Here are some examples to get your creative juices flowing.

"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.

How to resolve error: "There was an issue during the data retrieval process" in AMEX Plug-In?

edited Nov 17, 2022 11:22PM in Ask A Guru 4 comments

Hello,

We have worked with AMEX on implementing the GL1025 Gateway. The credentials were entered and "Valid and Saved" under the format profile. We have set the import configuration under the AMEX Profile to Cardholder name and have mapped the cardholder name to employee records. Set the expense type to Corporate Card and the Employee Expense Source Type to American Express.

Yet, we are receiving the following error on the Banking Import history page: "There was an issue during the data retrieval process. Please contact your administrator."

I have implemented this in the past and had similar issues that I have resolved by reinstalling the AMEX plug-in, but this is not resolving the issue this time.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders