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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Why is the Days overdue for warning/hold not working?
Hello,
The issue we are facing is our customers become 'on hold' frequently, and it has become a headache for the sales as well as finance teams
We have customer credit limit handling set to 'Enforce Hold'
Days overdue for warning/hold set to 7
NS field help says [ Define a grace period after the due date of invoices, after which, customers are unable to place new orders on terms until they have paid their overdue invoices. ]
This 7 days grace period seems to work fine for cash terms customers. ( due date is on the invoice date, and we get 7 days to collect the amount without NS putting the customer on hold.
Peace,
Rizwan Z
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