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What to do if defective merchandise is discovered at the time of merchandise sale?

in Ask A Guru 4 comments

What to do if defective merchandise is discovered at the time of merchandise sale?


What should NetSuite do if a defective product is discovered at the time of sale?


I have created a PuchaseOrder and all payments have been completed up to Bill Payment.

PurchaseOrder→Receipt→Bill→Bill Payment


When it comes time to create a SalesOrder and sell the product to the customer, if a defective product is discovered in the previously purchased product, it will be impossible to sell the product.

What should NetSuite do in such a case?


Should we search for past purchase orders and create an Authorize Return?

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