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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
If you have purchased goods and wish to only provide a refund instead of returning the goods
If you have purchased goods and wish to only provide a refund instead of returning the goods
If I purchase an item and only want to refund, not return, the item, how should I do this in NetSuite?
PurchaseOrder→ItemReceipt→Bills→Bill Payment
Suppose that the above process has been completed up to Bill Payment, and payment has already been made to VENDOR.
However, if the goods received from VENDOR are defective, we want to dispose of the received goods and refund the money to the supplier.
However, let's assume that you have already created a Bill Payment.
If you have created Vendor Return Authorizations, the inventory does not need to be minus because the refund will be processed after the inventory is minus. We will dispose of it here.