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Is it possible to set the Customer Credit Hold Status using Workflow?

edited Mar 14, 2023 3:15AM in Ask A Guru 6 comments

Hi There

Is there a way to set the customer credit hold status using a workflow?

In this case, I have a status of auto on all customers.

Because the customer record is being integrated into an external system, the status needs to be either 'on' or 'off'.

I want a scheduled workflow to toggle the 'credit hold' status from on or off depending on whether the customer's overdue balance is above their credit limit or not.

Suiteanswers 40527 seems to imply that there is no 'credit hold' field status per se.

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