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How to customize the Expense Approval Email Notification - Subject Line / Template?

edited Jun 2, 2025 2:34PM in Ask A Guru 3 comments

We are using the built-in notifications for Expense Approvals

This process sends an email to the Employee's Supervisor with the subject line:

'Employee Expense Reports'

As you might expect, at the start of the month a large number of users submit their expenses for the previous month, and in the Sent Email log we see:

Many of these emails are 'Not Sent' - this is almost certainly due to the in built default NetSuite behaviour that blocks multiple emails to a person with the same subject line as 'spam'.

Unfortunately, the default Expense Approval email has a generic Subject line - causing the spam filter to trigger.

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