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Why is my workflow not working for checkbox?

Apr 28, 2023 1:34PM edited Jun 20, 2023 8:10PM in Ask A Guru 2 comments

Hi,

I have a checkbox on my sales order form. If it's checked, I want it to send out an email. If it's not checked, I don't want an email sent. Doesn't seem to be working and am not sure why...

Checkbox checked - workflow condition: {custbodycustbody_production_date}='T' - no email gets sent

Checkbox unchecked - workflow condition:{custbodycustbody_production_date}='T' - no email gets sent

Checkbox checked - workflow condition:{custbodycustbody_production_date}!='F' - email gets sent

Checkbox unchecked - workflow condition:{custbodycustbody_production_date}!='F' - email gets sent

Thanks!