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Why is User notes not showing in System Notes?

edited May 8, 2023 10:15PM in Ask A Guru 6 comments

Hello,

I currently track our employee's activity by looking at their trail of system notes. Although system notes show when a record is updated or created and even when a task is created for a record... the system notes does not keep record of user notes. Is something wrong in my system or is there a way to see all activity in one place?

When I look at an employee's activity via "system notes" on any given day, it seems like I can see everything besides the user notes that they put in... but that is a big deal for me because after every call we update a new user note.

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