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NSC | Match Bank Data > Multiple Ways to Resolve "Internal Error" when Adding a Charge

edited Jan 10, 2024 7:50PM in Accounting / ERP

When adding a Charge in the Match Bank Data page, the user receives an "Internal Error"

Here are multiple ways to resolve it:

Solution 1:

  1. Navigate to Home Button > Set Preferences > Under General tab > Optimizing NetSuite section
  2. Maximum entries in dropdowns: Set it to at least 25
  3. Click Save

Solution 2:

  1. Navigate to Customization > Forms > Transaction Forms
  2. Select the preferred Check Transaction Form and Credit Card Charge Transaction Form
  3. On the Custom Transaction Form, go to Screen fields > Expenses and uncheck location
  4. Click Save

Solution 3:

  1. Check the memo field of the Imported Bank Transactions
  2. Make sure that there are no special characters like "<" or ">"

Micah Patricia Timbol | Basic and Advanced Accounting, OTC Guru

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