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Why we have Incorrect Balance to Apply on Expense Report?

edited Jul 18, 2023 6:20AM in Ask A Guru 5 comments

We seem to be having problems with our Advances Paid account as it has not been reflecting the correct balance. Already tried updating the Department assigned to the employee, but the Advance to Apply still is incorrect. This is one example and I also do not see my outstanding Advance, same with another staff member’s account.

How do we check on this and/or fix this please?

Sharing with you some screenshots from NS to show the Advances Paid account per employee. You'll see the starting page of each employees Expense Report showing the Advances to Apply balance which is incorrect.

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