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Invoice PDF Print not printing fields in customer center that are printed in normal role.

edited Jun 2, 2025 2:39PM in Ask A Guru 3 comments

Dear Gurus,

We're using advaned PDFs and the templates are working great, except that fields aren't printed on the invoice when printed from the customer center and a customer center role.

As far as I can see, this only happens with information obtained through the created from record option such as {record.createdfrom.trandate} or (record.createdfrom.trandate)

In our case, we print the order date and sales order number from the invoice source transaction.

It works fine with a normal user role in the UI as here.

Whereas the fields are blank in the customer center.


When printing these fields on the sales order pdf, there are no issues.

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