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What is the Best Practice to Correct Fulfillments?

edited Aug 17, 2023 9:47PM in Ask A Guru 3 comments

When we discover that the warehouse shipped an item that does not match the item on the sales order (usually when the customer calls us). It was fulfilled - picked/packed/shipped, and invoiced with an item other than the one listed on the SO.

We need to correct inventory so that the item shipped is removed from inventory and the item used for fulfillment is put back into inventory.

Is it best to credit back the invoice and start from the sales order to have SO/IF/Inv that match the item that was shipped or to simply do an inventory adjustment?

Kriss Peterson

NetSuite Administrator

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