Good day everyone. We are going to start reworking materials for a customer as a new process to us. I'm looking for information on how to capture those hours and bill them back to the customer.
The process I imagine is:
1) We find a bad part and send the customer a "rework request" with an estimate. This request is logged in a Rework Log (excel) and will have a Rework Number attached to it. The customer will respond in agreement (we hope).
2) We create a transaction (service work order?) in NetSuite, that we then tag that Rework Number on. (Alternatively, it would be cleaner for my "rework log" to be a custom record, that we can then send an approval out to a customer. How, our customers are not named users in NS, so I don't think that is possible).
3) We rework the item, tracking the time spent against that rework.
4) Once the work is completed, we "complete" the transaction, which then goes to a manager for verification approval (maybe).
5) Finally, we create an invoice with the needed details (Rework Number, Hours) and send the customer.
Is anyone doing this currently? If so, how? We do have time tracking turned on, but don't use it in my subsidiary. I did see a mention of a "Time Bill", but aside from a suitescript, I can't find anything else out.
Any direction you all can provide would be greatly appreciated.
