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How can a Customer Deposit be Fully Applied when the Payment Amount is more than the Applied amount?
We have a large customer deposit from which we have created 2 deposit applications.
The customer deposit's status is Fully Applied, even though the total of the invoices on the Applied tab is less then the Payment Amount.
Each of the 2 deposit applications has an amount remaining / unapplied amount, and the total of those 2 amounts is the difference between the customer deposit's payment amount and the applied amount.
It seems like that difference could now be applied, but how can we do that?
Also, there are a couple of indications in NS that there is NOT any more money to apply: 1) The customer deposit says Fully Applied, and 2) the Deposit Balance under the Finance tab on the customer record says 0.00.
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