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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
What is the Best Practice for Order Changes with Cash Sale order prior to fulfillment?
We are using Shopify, and have the setting to allow the cash sale to be created prior to fulfillment. Generally, it's a good match, and we ship as ordered. Occasionally our customer service team makes item substitutions, and we end up with a billable amount on the order. What is best practice for order changes in this instance?
Example: Customer orders items X and Y for $20 total. We are out of stock and ship Y and Z for $20 total. The cash sale references X and Y, the fulfillment references Y and Z
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