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Configuration document - not common to have on an implementation?

in Ask A Guru 2 comments

Hi,

I am new to NetSuite and we just went live on NetSuite Financials.

I have a very generic question for you and please help me understand.

Is it a common practice to have a configuration document that explains how the NetSuite is set up, like Accounting preferences - what is checked or unchecked, Vendor bill/journal approvals - who is approving whose bills/approvals etc.

I asked our implementation partner and they dont look to have an idea on that and they said that this is the first time they hear someone asking for it.

I have lot of experience on Oracle ERP implementations and it was a common practice to have those configuration docs. In fact, Oracle provides the templates for the documentation as well.

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