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Sales Order Management
As a company we are very new to NetSuite and in the early stage of adoption. One of the areas we need a better understanding is how2 manage Sales Orders. We are a Medical Device company and the management of serial numbers and the association to customer record is a requirement. We sell direct to the customer and only have 2x SKUs - A Starter pack and a replacement pack.
First, our contracted fulfilment provider unfortunately periodically ships our more expensive Starter pack rather than a replenishment pack, which often are not returned by the customer (x10 price difference).
The second is when a customer requests to cancels or changes a Sales Order, prior to shipment and (this is pre-paid) requests a refund.
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