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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Creating Help Desk Cases via Email Capture
Good day, everyone. I am trying to set email capture to create help desk cases with NetSuite Support Management. For this purpose I have:
- Created a case profile for Help Desk cases
- Set case rules and territories to capture assign those with such profile properly to the Help Desk agent
- Created a workflow that when an email is received to the email address generated for the Help Desk profile, sets the
Help Deskfield to True.
Now, NetSuite's email capture is setting the Company field when the sender email address is not found in the customers data to an anonymous customer record preconfigured on the profile I created.
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