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NSC | Unable to Add Items in Purchase Order

Scenario

User is trying to add Items in a Purchase Order, but the item list is blank.

Solution

Here are some of the troubleshooting steps you can try:

  • In OneWorld accounts: Ensure that the Vendor field is populated first.
  • Populate the Subsidiary field, as the items available in the list is based on the selected subsidiary.
  • Check if issue is reproducible in Standard form. If it is only occurring in Custom forms, check if there are any customizations (scripts/workflows) that might be causing the behavior.

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