NSC | Terminating a SuiteBilling Subscription Resulted to Zero Amount Charges

Scenario

A user created and activated a Subscription by mistake. Hence, they had to void the Activation Change Order and then Terminate the Subscription with the same effective date as the Activation Change Order.

This resulted to charges that have zero amounts. The zero amount charges will create issues with Billing Operations. Their expected result is the charges should have been deleted instead of them being created with zero amounts.

Solution

It is standard behavior that when you void the Activation change order before you create the Termination Change Order, the 0 amount charges will be created if you initiate a Billing Operation (with Rating Run checked) for all customers of a Subsidiary. If you only Terminate a Subscription without voiding the Activation Change Order, 0 amount charges will not be created even when you initiate a Billing Operation (with Rating Run checked) for all customers of a Subsidiary.