Discussions
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
NSC | Terminating a SuiteBilling Subscription Resulted to Zero Amount Charges
Scenario
A user created and activated a Subscription by mistake. Hence, they had to void the Activation Change Order and then Terminate the Subscription with the same effective date as the Activation Change Order.
This resulted to charges that have zero amounts. The zero amount charges will create issues with Billing Operations. Their expected result is the charges should have been deleted instead of them being created with zero amounts.
Solution
It is standard behavior that when you void the Activation change order before you create the Termination Change Order, the 0 amount charges will be created if you initiate a Billing Operation (with Rating Run checked) for all customers of a Subsidiary. If you only Terminate a Subscription without voiding the Activation Change Order, 0 amount charges will not be created even when you initiate a Billing Operation (with Rating Run checked) for all customers of a Subsidiary.
Jeremy Guimaras-Oracle | Ask A Guru?️
Learn how to Refer A Member| Earn the Answer Accepter Badge | Be the Content Creator of the Quarter| Vote for the content you want to see!
Expand your NetSuite knowledge by joining this month's Ask A Guru Live about Advanced Accounting. RSVP on this event now!