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NSC | Item Replacement
Scenario
User wants to know the process flow for item replacements.
Solution
The ideal solution would be to use the Warrant and Repairs Bundle for a more seamless process. You can read more about this in this article: NetSuite Admin Tip: Warranty and Repairs Management.
However, if you do not have that bundle and need to process the replacement of a defective item after processing the return, there are two options:
1. After the return authorization process, create a new Sales Order.
2. After the return authorization process, use the old Sales Order.
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The option # 1, is self explanatory.
For option # 2, here are the steps you can take:
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