NSC | Item Replacement

Scenario

User wants to know the process flow for item replacements.

Solution

The ideal solution would be to use the Warrant and Repairs Bundle for a more seamless process. You can read more about this in this article: NetSuite Admin Tip: Warranty and Repairs Management.

However, if you do not have that bundle and need to process the replacement of a defective item after processing the return, there are two options:

1. After the return authorization process, create a new Sales Order.

2. After the return authorization process, use the old Sales Order.

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The option # 1, is self explanatory.

For option # 2, here are the steps you can take: