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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NSC | Customer Payment Apply Checkbox Cannot be Marked
Scenario: User cannot create Customer Payments because the Apply checkboxes are replaced by asterisks.
To resolve this, here are the steps we may take:
- Go to Transactions > Customers > Accept Customer Payments
- Check if the Apply checkbox is still unavailable
- Perform a hard refresh by typing CTRL-SHIFT-R
This may be due to the browser not operating with the latest version of NetSuite codes. To ensure that the browser retrieves the most recent and current data from the NetSuite System, it is advisable to perform a hard refresh and clear the cache.
I hope this helps! 😊
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