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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Sales taxes to multiple shipping locations on one order
A change in SOP now requires us to charge sales tax. Our current operations charges CA sales tax if the ship-to address is in CA. No sales tax if the ship-to is outside of CA.
Now, we need to charge sales tax on NY and FL ship-to locations.
For online orders, this is straightforward. However, with complex orders requires the work of an account manager and open communication with the customer, this is where it gets complicated:
The way the account manager works is, when a customer, whose main officer/bill-to location is anywhere in the US wants to purchase something and have it shipped to multiple locations. The customer is to fill out an excel template with the ship-to locations, the quantity, then send it back to us: