Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Copy of NetSuite email responses not making it to a customer service rep
email has stopped working, but just for one user.
Here is our test to replicate:
Lets say our Customer Service person's email is salesperson@ourcompany.com and the customer they're emailing is customer@buyer.com. They email customer@buyer.com, from NetSuite, right from a Sales Order record. Then, they go to that test customer's email program and get the NetSuite email to customer@buyer.com and there is no problem. Then, they reply to the NetSuite email. Their reply (from customer@buyer.com) makes it into NetSuite ...into the sales order. That reply, from customer@buyer.com, never gets a copy sent to salesperson@ourcompany.com. So, our sales person never knows that the customer replied.
0