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Change Management - Automation/ Report/ Best Practices?

edited Jun 12, 2025 5:59PM in Ask A Guru 3 comments

Hello NetSuite Admins and Experts

I am looking for ways to automate our process for recording and reporting on Change Management process for NetSuite.

One of the common controls that Compliance/Auditor look for is - for all workflow/script/ configuration changes performed within the application within a give quarter, provide the evidence of control. In this situation, a control artifact would typically imply a related ticket or an incident recorded within a system like JIRA or ServiceNow, which has the required approvals and ties back to the change performed within NetSuite.

All sounds logical and doable… but when there are over 200+ tickets to be reported within a give quarter and expected to be tied back to over 5000 lines of Audit Trail or Configuration Changes within NetSuite, it becomes a laborious and error-prone task at start of every quarter.

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