Hello everyone,
We have open invoices for RH that remain unpaid due to claims. For example, invoice INV786-5477 is still open because RH has not paid the balance due to an ongoing claim. We need to credit this invoice and transfer that credit to the Claims Account (1251), which represents amounts we are waiting to recover from the factory.
However, we do not want to use a Journal Entry (JE) for this process.
What We Have Tried So Far:
- Created a Credit Memo and applied it to the invoice.
- Issue: We do not see an option to select an Expense or GL Account (such as Claims Account 1251) in the Credit Memo.
- Attempted to apply the Credit Memo, but the amount remains in Accounts Receivable (A/R) instead of moving to Claims (1251).
Questions:
- Is there a way to select an Expense or GL Account in the Credit Memo to move the credit directly to Claims?
- What is the best approach to transfer the invoice balance from A/R to Claims (1251) without using a Journal Entry?
Any guidance or alternative workflows would be greatly appreciated.
Thank you in advance!
