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Purchase Order Email Message Template Not used for Custom Roles
Hello community,
I use a custom PO form and created a custom email template and selected the email template from the Email Message Template dropdown. When viewing the PO using the Admin role I can go to Actions > Email and NetSuite emails the supplier using the custom email template. It's as expected.
However, if I use a custom role with the right permissions and go to the same PO and go to Actions > Email, NetSuite emails using the standard email template.
Please let me know if there's a restriction that NetSuite use the standard transaction email template, instead of the selected custom email template attached to the custom form?