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How to Handle Multiple Payment Terms for a Single Customer Based on Payment Method?

in General 5 comments

Hi everyone,

I’m currently working with a customer in NetSuite who has two different payment terms, depending on the payment method:

  • 10 days net for direct debit
  • 10 days net for bank transfer

I understand that the "Terms" field under the Financial subtab of the customer record only supports one term at a time. However, for our business process, it's important to differentiate the payment terms based on the selected payment method.

Has anyone found a best practice or workaround to support multiple terms per customer depending on how they pay?

I'm considering the following options:

  1. Creating two separate customer records (e.g., Customer A – Direct Debit / Customer B – Bank Transfer)

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