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Why are none of my fields filled from this email template?

edited Jul 28, 2025 8:54PM in Ask A Guru 5 comments

I have the below (not system) email template. It seems to recognize in this example that ${website.domain} is not valid and doesn't allow me to save. So I save it without, assuming that means the other fields like ${contact.entityID} are correct.

However, the email I receive looks like this:

Why aren't the fields being filled properly? Perhaps because the record type is a custom record?

Here's a snippet of the source code if that helps:
<div style="font-size: 14px; font-weight: 600;"><span style="font-size: 14pt; font-family: 'Noto Sans/NotoSans', sans-serif;">Dear CN ${contact.entityId} CFN ${contact.firstName} EID ${entity.entityId} EFN ${entity.firstName} CSID ${customer.entityId} CSFN ${customer.firstName},</span></div>…

Sam Dainton

NetSuite Administrator/Developer

Lapwing UK - Site Supplies & Construction Tools

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