Scenario
A user needed to delete a voided bill payment due to duplication. However, the transaction was created in a closed accounting period, and the Delete option was not available in the Actions menu.
Cause
The closed accounting period restricted the ability to modify or delete the voided bill payment. Additionally, the Edit option was not accessible, which prevented the Delete function from appearing.
Solution
To proceed with deletion, the accounting period containing the voided transaction was temporarily reopened, which enabled access to the Edit function and ultimately allowed the transaction to be deleted.
- Reopen the Closed Accounting Period
- Go to: Setup > Accounting > Manage Accounting Periods
- Locate the applicable closed period
- Click the Checklist icon next to the period
- On the checklist, click the icon next to Close
- Click Reopen Period
- Delete the Voided Bill Payment
- Search for the bill payment using Global Search
- Click Edit on the bill payment record
- Hover over the Actions button
- Select Delete
Important Note
Deleting records in NetSuite is permanent and cannot be undone. Always confirm that deletion is required and approved by relevant stakeholders.
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