Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Clarification on shopify connector order sync behavior and best practices
Hello,
Just wanted to ask- After an order has been synced to netsuite from shopfiy and some changes need to be made to the items or quantities; What is the expected behavior of the connector?
For example a customer places an order on shopify for 1 x red cup and this is synced to netsuite. A few days later a customer reaches out and changes their mind- they want a 2 x blue bottles.
If changes are only made on shopify, will the connector update an existing SO in netsuite? And what is the best practice from a workflow perspective for our service team? Currently they are making changes to both the shopify and netsuite side but there are human error mistakes and discrepancies arise.
0