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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NSC | How to Use A Journal Entry to Update Customer Balance
Scenario:
The user tried to remove a customer balance $20 using a manually created journal. However, upon saving the Journal, the balance remains unchanged.
Solution:
When using a manual journal entry to offset a customer balance, the system requires a reference to the customer in order to apply the amount correctly. If the Name field column in the journal line is left blank or does not reference the appropriate customer, the system cannot associate the transaction with the customer record, and therefore the balance will remain.
To ensure that the journal entry properly offsets the customer balance, verify that the Customer's name is entered in the Name field column
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