Discussions
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
NSC | Send Email Action Not Working on Sales Order for Custom Role
Scenario:
A user with a custom role was unable to send an email to a customer from the Actions menu on a Sales Order. When clicking Actions > Email, nothing occurred. Additionally, the user did not see the standard icon to the left of the Actions menu, which typically allows users to create a new email, letter, or PDF.
Another user with the same role could successfully access and use the email functionality, indicating that the issue was user-specific rather than role-related. The affected user also attempted switching browsers (from Chrome to Edge), but the issue persisted.
Solution:
To resolve, follow these steps:
Trixie Amora-Oracle|Ask A Guru?️
Learn how to Refer A Member|Earn the Answer Accepter Badge|Be the Content Creator of the Quarter|Vote for the content you want to see!
Expand your NetSuite knowledge by joining this month's Ask A Guru Live aboutSuiteBuilder. RSVP on this event now!