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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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NSC| Payment Form with Charge Credit Card checkbox defaulted to checked
Scenario
The user has been using CyberSource to process Credit Card Payments. Their process involves defaulting the Payment transaction to Charge Credit Card. However, they noticed that the "Charge Credit Card" checkbox is no longer defaulting to checked. As a result, Credit Card transactions are not being processed unless the box is manually selected.
Solution
One possible reason for this issue is the customized form used in the transaction.
Set the Payment Custom Form to Standard Customer Payment > Payment Method tab and see if Charge Credit Card was selected as default.
If the Standard Customer Payment Form displays the expected behavior, you can use the standard form or you can modify the custom form you are using.
Judy Culanding | RPM | New to NetSuite
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