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Why is displayname not showing up on advanced html/pdf in production, but it is in Sandbox?

edited Sep 10, 2025 9:52PM in Ask A Guru 3 comments

We have a script for an advanced html/pdf form and some fields are not coming through. Thought it could be because main item is a kit, but even have the issue for inventory and assembly items on picking ticket.

Script for each has been compared and found to be the same, so not sure what can be causing issue.

Here's the block that creates the columns for each.

<table class="itemtable"><!-- start items --><#list record.item as item><#if item_index==0>
<thead>
<tr>
<th width="8%">${item.custcol_line_no@label}</th>
<th width="12%">${item.item@label}</th>

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