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Anyone have a solution to the Checkout form updating the default billing and shipping addresses?

edited Sep 29, 2025 1:52PM in Ask A Guru 1 comment

There seems to be a very long outstanding issue (On SuiteIdeas for years) of that whenever an address is added or even an existing one is selected during the checkout on a webstore, this address overwrites the default billing and shipping addresses of the customer record. The companies phone number is also overwritten.

Does anyone have a solution to this? I don't know what I would script since there is no context or record type for this to trigger off of, the address can change without the customer even placing an order to work off of their Sales Order.
There also isn't any system information that shows the values of Default Billing and Default Shipping on the customer record being changed.

Sam Dainton

NetSuite Administrator/Developer

Lapwing UK - Site Supplies & Construction Tools

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