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How do I correct duplicate RMAs?

edited Oct 17, 2025 2:52PM in Ask A Guru 3 comments

User created RMA then instead of receiving the product against it an additional RMA was created and the product received against the new one. We have one RMA as a credit (no item receipts) and one as a Refund (with item receipt)

The invoice has not been paid so we don't want to refund anything. Is there a way to apply the refund against the invoice.

I did try to credit the RMA but don't see a way to select the RMA to credit.

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