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Managing of old bank details in case there is a change of the bank

edited Dec 22, 2025 2:52PM in Ask A Guru 5 comments

Hi,

I would like to know if there are any guidelines what to do with old company bank details in case the customer is changing the bank. Probably old bank details should be inactivated as we don't want them to appear in "Bank Account" drop-down list in EFT - Bill Payments page. But the concern is if the inactivation of old bank details will have any impact on existing transactions (Payment File Administrations, Payments).

Thank you in advance

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