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Negative Customer Deposit Balance on Customer Record - Resolution?

edited Dec 17, 2025 7:52AM in Ask A Guru 15 comments

Hello,

I have found a previous query in regards to this back from 2022 and wondered if a solution has been found?

I have a similar issue as to the below example, where a deposit has over applied and is showing as "Fully Applied". I'm unable to locate this on a Payment Record for this customer, but the balance shows as a negative deposit amount in the customers account.

Journalling would resolve the balance in the nominal, but would not clear down the deposit itself. Any solutions or patches please, without reopening locked periods, this is not feasible.

For example:

01/01 - customer deposit recorded $50

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