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Dokka scan & capture creates duplicate vendor bill records
I've analysed the SOAP log of the Dokka connector after a NetSuite customer repeatedly experienced duplicate vendor bills created by Dokka. It's a rather rare error.
It turns out the Dokka connector occasionally creates a duplicate vendor bill because it does not always manage/recognize the success response on the VB create.
It was reported to Dokka, but they claim to have no issues with other NetSuite customers. Hard to believe because I'm 100% sure of this connector error.
Customers with larger bill volumes are expectedly to run into the same issue sooner or later.
Or could that be caused by an environment-related issue I do not understand?
Many thanks in advance for your ideas and support!
Thom
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