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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Understanding Financial Exception Management Results
We have enabled this new feature and are trying to evaluate this usefulness. It may be too soon to tell since the model has not had time to train much. Nevertheless, it seems to be giving a lot of false positives which is creating work without solving problems. Here is what we are seeing:
- Invoices and Journals are identified as having the incorrect amount. This seems to be based solely on previous invoices for the same vendor or journals for the same bank account. While this would make sense for a vendor or journal that was consistently the same amount each month and suddenly the amount changes, but for the most part, the amounts vary from invoice to invoice which is completely expected. Having to clear these as exceptions is not helpful.
Mark Schurmann
Accounting Systems Manager, Turner Enterprises
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