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NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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We'd love to hear your thoughts on the Latest updates in the NetSuite Support Community (UI/UX edition) – December 2025. Your feedback is important to us—please let us know what you think or any suggestions you may have in the comments!
Process Customer Refund using Secondary Bank Details
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I am setting up a customer refund and need to use the secondary bank details on the customer record. I have followed the standard setup steps, but the system isn't pulling the correct bank information. Is there a specific configuration I'm missing to ensure the secondary account is used instead of the primary one?
- The Payment File Format on the Customer record matches the Bank Detail setup. However, the customer only appears in the refund list if I manually switch their secondary bank details to 'Primary.'
2. If I select either Entity Bank or Preferred Entity Bank then this customer refund will be not listed on the Electronic Payment Customer Refund page.
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