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Netsuite Vendor - Tax code issue while using zone capture

in Ask A Guru 4 comments

Hi Team,

When testing Zone Capture OCR in a NetSuite sandbox, running into an issue around GST handling on vendor bills. Looking for guidance on whether this is expected native behavior or a configuration gap.

Issue observed:

  • Zone Capture is able to detect the GST field from the uploaded bill, but the GST amount is populating as $0 in the bill header.
  • If we force the OCR to populate the GST amount, it inflates the total bill amount. Clicking Recalculate resets the total and clears the GST value.
  • The OCR appears to be adding the tax amount into the Expenses/Items subtab

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