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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
statement shows wrong total figue
It's the second time we find a statement we sent to customer shows different "Amount Due (on the right top part)" is different from what's the real "amount due" on the bottom of the statement.
1. customer owes $6,000, statement says $4,000.
2. Customer owes $1,800, statement says $2,500.
The first one corrected itself after 3 weeks. (in the financial tab too).
The second one corrected the next day.
Our customers paid whatever says on the top right corner. It's hard for us to tell them that our NS system is telling lies.
How did this happen?
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