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• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Department/Class not working on invoices
Our business uses custom rates for almost every service, and sometimes individuals. Because of this, we create a service item for each project that has the rate, department, class, location, etc assigned to it. When the employee selects the project and service item, all the other information is there to be automatically pulled in.
Our problem is this: when creating the invoice using billable time, the invoice does not pull in the information (department, class, location) from the service item, and then places the invoice in a department that has no name, class or location.
How can this be fixed so that the invoice pulls the information from the service item used by the employee when they enter their time?
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