Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Accounting Impact when Canceling a Sale Order
Wondering if anyone can help us with the following.
We have customers that place orders with credit cards. When we enter the sales order on behalf of our customer, we place an authorization on the customers credit card. Once the authorization is placed, the sales order goes into queue as "pending approval". If the customer decides to cancel the sales order, we then set the status of the order to "closed". However, the credit card authorization does not get removed. My question is as follows:
Is the aforementioned procedure the proper procedure for canceled sales orders?
What accounting impact takes place if a sales order is canceled?
0