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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Accounting Impact when Canceling a Sale Order
Wondering if anyone can help us with the following.
We have customers that place orders with credit cards. When we enter the sales order on behalf of our customer, we place an authorization on the customers credit card. Once the authorization is placed, the sales order goes into queue as "pending approval". If the customer decides to cancel the sales order, we then set the status of the order to "closed". However, the credit card authorization does not get removed. My question is as follows:
Is the aforementioned procedure the proper procedure for canceled sales orders?
What accounting impact takes place if a sales order is canceled?
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