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SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!
SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!
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We apologize for any inconvenience this may cause and appreciate your understanding.
Received refund of overpayment to vendor - how to post
My boss inadvertantly paid a vendor bill twice. To balance Netsuite against the bank, I posted a vendor pre-payment using our "temporary holding account" and writing a cheque, as per the details provided in Netsuite help. This money is now sitting as an overpayment on the vendors account.
Meanwhile, the vendor has decided to refund the moneys back to us so the money is now sitting back in our bank account.
I haven't been able to find a help page which will tell me how to:
a) tell Netsuite the money has arrived
b) use this money to clear the credit on the vendors account
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